Good to know before your arrival
Booking
As soon as we get your booking enquiry, we will provide you our IBAN for the deposit payment of 30% of the total cost and further information.
EDEN Apartments (T.H.I.S. SRL)
Banca popolare – Siusi
IBAN IT63H0585623100060571114326
BIC BPAAIT2B060
The balance payment must be done within 10 days before your arrival in order to confirm your stay. If requested, we can also comunicate you in advance the total cost of the city tax (but this can also be paid at your arrival in cash or with credit card).
The city tax for teenagers and adults of 14 years and older will be 3.00€/day.
In addtion, we would like to point out that the layout of the rooms and the size of the individual apartments is subject to change. Nevertheless, you are welcome to express your wishes, regarding balcony view etc. We will do our best, to prepare you an unforgettable stay.
Check-In and Check-Out
The apartments are ready for you at about 3 p.m. To offer you the most flexible way to arrive without a hurry, check-in is also possible later, because we will send you the necessary information and pin code in advance. If you have not completed the online check-in before your arrival, we ask you to show the IDs/passports (of all fellow travelers) at the reception desk to send you the digital Guest Passes straight away. On your departure day, we ask you to put the waste (recycling and residual waste) in the rubbish bins right next to the fence and to leave your apartment clean by 9.30 a.m. Thank you! |
Payment methods
We ask for a bank transfer of 30% of the total amount as confirmation deposit.
In addition, we kindly remind you that the remaining balance for your booking is due 10 days prior to your arrival to secure your reservation.The city tax can be paid at the arrival or we can also comunicate you the total amount in advance.
In order to be able to offer all our guests a smooth service, it is required a credit card number at the time of booking as security for any damage that may occur during your stay. Your details will be treated with the utmost confidentiality and your credit card will only be charged if necessary.
Cancellation
Cancellation must be made in writing.
The right of withdrawal as laid down in the Consumers’ Code does not apply – however, we are willing to apply the following cancellation conditions:
- Cancellations made within 31 days prior to arrival are free of charge.
- For cancellations made between 30 to 8 days prior to arrival, 30% of the booked services will be charged (the deposit will be retained).
- For cancellations made within 7 days prior to arrival, we charge 100% of the booked services.
- In case of late arrival, early departure, or no-show, 100% of the amount due for the days booked will be charged.
“Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)”
We recommend that you take out travel insurance when booking so that you can enjoy a completely carefree holiday and avoid any unpleasantness.
